Feminist_Helpline_ticketing_system_marialabThe goal of the session is to share about infrastructures, processes and choices behind a feminist helpline. The activity is divided into 2 parts:
-Presenting the choices, processes and technologies (human and digital) behind our Maria D’ajuda Helpline project (1h).
-Hands-on 馃檪 Split into 5 groups to set up a ticketing system for documentation of cases Zammad聽聽 and digital safe spaces for communication (Jitsi and Mumble). (1h)
Languages: English + Castellano
Documentation
You can download the slides here > Feminist_Helpline_ticketing_system_marialab